Terms and Conditions
Driving School Terms and Conditions
City Way School of Motoring, Terms and Conditions of business commencing 27th April 2025.
The Use of our website or services is governed by these Terms & Conditions. Using our website or services, you agree to accept on the STRICT understanding that you have read, understood and accepted these terms and conditions below.
Automatic Driving Lessons
By taking Driving Lessons with City Way School of Motoring, it is accepted that you have read and agree to these terms and conditions.
2) Driving License – Due to changes in the way we obtain information about your entitlement to drive, since the abolishment of the counterpart of your driving license on the 8th of June 2015, we will now ask you, before your first driving lesson, to provide us with a “check license code” that you will obtain via the DVLA website. Full details will be available explaining what you need to do. This will allow us to view your license information once within 21 days of you providing the code.
We may, during your driving lessons, check your license again and ask you to follow the initial process.
You must notify us of any matter affecting your ability or entitlement to drive. This includes, but is not limited to, taking medication that may affect the ability to drive safely; any medical condition that may affect your ability to drive; any lack or loss of a valid or provisional driving license; and any revocation of driving entitlement. A list of medical conditions that need to be reported to the DVLA can be found on this website – www.gov.uk/health-conditions-and-driving
3) You must be able to read a vehicle’s registration number from a distance of 20.5 meters (67 feet- approx. 5 car lengths) with glasses if normally worn.
4) We reserve the right to refuse to give tuition if, in our opinion, it is considered that you are unfit to drive due to any reason, including but not limited to being under the influence of alcohol or drugs, illness, injury, failing to wear glasses or contact lenses where these are required as part of your license entitlement; wearing footwear or other clothing that would make driving hazardous. In these instances, we would charge you in full for the missed driving lesson.
5) We accept no responsibility for any property left in our vehicle.
6) The last 5 minutes of the lesson (around 10 minutes for an intensive driving lesson) will be spent debriefing you on your progress and recording your performance, as directed by the DVSA (Driver and Vehicle Standards Agency).
7) Smoking is not allowed within the training vehicle, although we can if requested, take a break and smoke outside the vehicle.
8) We will provide a car for use on your Practical Driving Test, subject to you reaching a suitable standard that is considered to be safe, and all outstanding payments owed have been paid. Test day payments, if they haven’t been paid already, must be paid in CASH ONLY at the beginning of the lesson or by bank transfer 48 hours before the test. If payment in full is not made or, in our opinion, your driving could be a danger to yourself or the public, and you haven’t followed our advice to delay your driving test, the offer to use our vehicle will be withdrawn.
You would then need to make your own arrangements for a car to take your driving test. (Test Day Payments = Lesson Before Test, Use of the vehicle during the driving test itself and the travel home – Usual time is between 2.5 & 3 hours dependent on the test time and the length of the lesson beforehand. This will be agreed with you before the driving test.
9) We cannot be held responsible for postponements of lessons due to illness or mechanical breakdown, for a Tuition Vehicle being involved in an accident, nor for the driving test being cancelled or postponed by the Driver and Vehicle Standards Agency, for whatever reason. Should our tuition vehicle not be available on your driving test day, then City Way School Motoring will pay for another driving test fee at the same rate that was booked. This would be the full limit of our liability.
If the DVSA cancels your driving test at very short notice due to staff sickness or for any other reason, you will still have to indemnify City Way School of Motoring for the cost of the agreed time booked for the driving test.
A claim can be made to the DVSA, details of which will be provided by your instructor.
10) You agree that it is your responsibility to provide all required documentation required when taking your Theory or Practical Driving Test. City Way School of Motoring accepts no responsibility for any of the losses caused by you not providing this documentation.
11) Driving Lesson are paid in advance to secure your training in my diary, we will provide you with our bank details to arrange a bank transfer. Driving Lesson prices can also go up at any stage – we will give you 14 days notice of any increase.
12) Instructors ask successful pupils for a photograph after passing their test. By agreeing, you allow us to use the photograph online as promotional material.
13) We will always do our best to make sure that you comply with all regulations related to your driving, but in the eye of the law, the driver is always responsible for their actions (even learner drivers)
Therefore, any fines and points that may be given will be issued to the vehicle’s driver. We are legally required to provide the details of the individual who was driving if requested to do so. (In over 19 years of being a driving Instructor, no pupil has ever received a fine or penalty points on their driving License.)
14) We are happy to start and finish driving lessons at a different address (within reason), as long as we are aware at the beginning of the driving lesson and I have the time to get to my next driving lesson on time.
15) My Tuition vehicle has Front and Rear HD Video Cameras. They are not visible from within the vehicle as they are behind the interior mirror and rear window. (You will be briefed on its use and are shown the cameras) The video cameras are used within your driving lessons when appropriate to highlight any areas of driving that may require addressing. We can easily download the video footage within seconds, replay the driving lesson footage and use it as a way of getting you to understand how you could have dealt with a situation differently or reinforce where good driving practices have been shown. The Cameras will also record examples of poor driving (3rd Party), which can assist us if we are involved in an accident.
16) These Terms and Conditions can be amended at any time. Therefore, please regularly update yourself with our latest Terms and Conditions.
1) Special offers (unless otherwise stated) are available only to learner drivers (i.e. holders of a UK provisional driving license).
2) Special offers apply only to the new City Way School of Motoring clients.
3) Offers are limited to one per Pupil and cannot be repeated.
4) The costs, discounts and savings shown on this website are calculated in direct comparison with our current Pay-As-You-Go prices.
5) Special Offers are available at the sole discretion of City Way School of Motoring and may be replaced or withdrawn at any time.
To qualify, please provide us with the details of the person you have referred before their first driving lesson or ask your friend to mention you at the time of booking.
1) A 50% Non-Returnable Booking Fee is payable to confirm your training dates.
2) The remainder of the course cost is payable 21 days before the commencement date.
3) Upon commencement of the Intensive Driving Course, no refunds will be entertained.
4) No guarantee can be given that you will reach the level required to be able to take your driving test, although we will make every effort to make this happen.
5) Each course is for the total amount of hours booked. The total hours of the course booked include the time required for taking your practical test and driving home at the end of the course. Additional hours can be booked with your instructor at the standard hourly rate applicable at the time.
6) All pupils must pass the legally required eyesight test (20.5m or 67 ft). This will be conducted by your driving instructor at the beginning of the first lesson. Should you fail the eyesight checks, the course would have to be abandoned until you have corrected your eyesight. Any agreed hours booked with the instructor would be lost.
7) If your instructor feels that you are not ready to take your practical driving test for safety reasons, you will not be allowed to take your driving test in our vehicle. If this is the case, we will change your driving test to another date acceptable to you or cancel your driving test and refund the test fee.
8) Once the course hours have been organised into the driving instructor’s diary and confirmed, if you then cancel a driving day and it is less than 14 days, from the lesson date, then those lessons will be forfeited and time lost. No refund will be given.
1) They can be purchased via my website. You will receive a link to print the voucher at home.
2) Gift Vouchers only become valid upon proof of purchase via PayPal, etc.
3) Gift Vouchers are valid for 6 months from the issue date, and driving lessons must be started by this date, or they expire.
4) Gift Vouchers have no cash value.
5) Gift Vouchers are not transferable.
6) Driving Lessons are only available to those with valid Provisional or Full Driving Licenses.
. To Book, your driving lesson – Please either book on-line or call Gary on 01634 420103 or 07958 559420 – Telephone Calls are answered – Monday to Friday 8 am – 8 pm Saturday’s 9 am – 5 pm.
REFUNDS WILL NOT BE PAYABLE FOR GIFT VOUCHERS.
If refunds are due – For example, if you have paid for a block of driving lessons, you will receive a refund based on the –
1) The hours of driving tuition that you have taken, plus any driving lessons that you have cancelled without the required notice given. The hours will be charged at our standard hourly rate applicable at that time.
2) The refunds will be made within 3 working days by bank transfer ONLY, subject to your payment clearing my account. when providing your bank details, please make sure they are correct, as it can be difficult to get the money back from the banks, which will result in a delay or loss of your money.
3) City Way School of Motoring reserves the right to deduct a £15.00 administration charge for refunds.
4) All prices, discounts and Special Offers are available at the sole discretion of City Way School of Motoring. Prices are subject to change, and any discounts or Special Offers may be replaced or withdrawn at any time. The prices, discounts and Special Offers displayed on the Company Website (Lesson Prices Page) are current, and any previous prices, discounts or Special Offers should be disregarded. Any changes to our standard prices or discounts will be updated on the Company Website. (Lesson Prices Page)
5) Payments can be made by bank transfer (Please note that we NO LONGER ACCEPT CHEQUES
1) A minimum of 48 hours notice must be given to cancel a driving lesson. Non-attendance, failing to give the appropriate notice for whatever reason, or not being in a fit condition to drive through drink or drugs will result in being asked to pay in full for the missed driving lesson.
2) All matters relating to the timing, location and duration of individual lessons shall be subject to agreement between the Instructor and the Pupil.
3) If the Instructor cannot attend a specific appointment, or in the event of a mechanical breakdown or other cause, the Instructor reserves the right to rearrange the lesson to a time convenient to both parties. If this happens to be your test day, then City Way School of Motoring will pay for another driving test fee at the same rate that was booked. This would be the full limit of our liability.
4) The Instructor will endeavour to give the Pupil forty-eight hours’ notice when cancelling any lesson (including weekends and Bank Holidays) due to unforeseen circumstances. The Instructor reserves the right to postpone lessons if the weather or road conditions are unsuitable or dangerous for a particular pupil based on their experience. City Way School of Motoring cannot be held responsible for any costs incurred because they have to postpone any driving lessons for whatever reason. If it is considered safe to drive and you want to cancel, then the full lesson cost would be charged.
5) The Pupil accepts that it is in their own interests to be punctual for their lesson appointments. Where the Pupil fails to arrive punctually for a lesson, the Instructor would normally make efforts to contact the Pupil and then wait for a maximum of fifteen minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment. A reciprocal waiting time may become necessary if the Instructor is delayed due to unforeseen circumstances. Any lesson time lost due to Instructor delay would be made up by the Instructor either at the end of the normal lesson time, if possible, or at a later date. The Instructor will endeavour to contact the Pupil to alert them of any delay to his arrival at the agreed meeting point. Any Lesson time lost due to the pupil arriving late will be lost.
If, at any time during your lessons, you are not happy about any issue, please feel free to talk this through with your driving instructor so we can iron out any concerns that you may have.
If the complaint cannot be resolved by talking it through, then please write to me with full details of the complaint. I will acknowledge the complaint within 5 days of receipt and respond in writing within 21 days.
If you are still not happy with my response, you then have the right to write to the registrar at the DVSA, but this can only happen when our complaints process has been followed. The address to write to will be provided in the written response to you.
Testimonials
Here’s what our happy drivers had to say about our services:
Richard Adamson
City Way School of Motoring was recommended to me.
I found the driving lessons, quite straight forward and was enjoyable overall.
Their teaching methods were effective and mostly positive.
I will be recommending City Way School of Motoring, because they get the results which is important.
Overall great instructor, very professional and very pleased overall.
Paul Fordham
Ben Aldridge
I passed my test for the first time with Gary at City Way School of Motoring, and I would recommend Gary to anyone looking to start their driving lessons. He’s very patient and professional. I recommend him to everyone.
Ansen Coothen
Was hard on me at first, But I understand why? he was tough..
Great teacher, thank you for making me a safe driver.
I passed first time .😎 ..the hard part is when your on your own without Gary.
Thankyou again.
Ben Evenden
very good service, and will definitely recommend it in future.
Sophie Wadhams
Sophie O’gorman
My experience learning to drive with City Way has been amazing. I started off as a VERY nervous driver and had gone through 2 instructors because of this. Gary was extremely patient and explained things in a way that made sense, taking the time to make sure I fully understood. When I made mistakes, he never made me feel stupid for making them, which drastically improved my confidence.
Feedback was never negative, always helpful and constructive with a positive outlook. I’ve found that Gary doesn’t just teach you how to pass your test, but also how to drive safely and confidently once you pass. Lessons covered a wide range of scenarios, and feedback was always detailed, which gave me the best chance of passing my test. He’s very professional both in the way he teaches and communicates, for example when booking lessons over the phone, and I would have to strongly disagree with some of the reviews written that state otherwise.
I cannot recommend City Way enough, I’ve gone from not being able to drive over 5mph to passing my test and (most importantly) had fun in doing so! :)
Paul White
I Would give Ten stars if I could. As an older driver, Gary was patient with me and had faith, even when I didn’t myself. He had a great sense of humour, too! I passed first time with him. I would 100% recommend him!
Angel Wale-Ajasa
I would definitely recommend City Way School of Motoring to anyone learning to drive, whether that’s a complete beginner like myself or those looking to perfect their skills ready for their test.
I had an amazing instructor, Gary, who was incredibly professional and supportive throughout my training.
As a learner, of course, I made many mistakes, but my errors were fully explained to me, so I was able to make the necessary corrections and passed my test first time!
Mark Mann
I find that the driving lessons at City Way School of Motoring, are more methodical and much better at encouraging independence than had previously been achieved with my previous Driving Instructor.
I will be recommending Gary and City Way School of Motoring to my friends, as I feel that I’m learning a lot in each and every driving lesson, that i’m being continually challenged and pushed, to develop my skills further.
Sam Ellett
Henry Freeman
I was able to pass my test first time, thanks to the support I was being provided with whilst learning to drive.
Gary was always happy to help me with any problems or questions I had regarding driving outside of lessons, too.
I would definitely recommend City Way School of Motoring and Gary as an instructor.
Nikki Royle
Julian Fitz
Being an older learner driver, I was quite nervous learning to drive and struggled with anxiety.
Gary was absolutely incredible, He went out of his way to educate himself on how to approach lessons with someone who suffers with anxiety and adjusted each lesson to accommodate my needs.
Not only is Gary a very good driving instructor who aims to make you a safe and responsible driver, he is also a very kind, caring and genuine person. I cannot recommend him highly enough.
Sam Rose
I used City Way School of Motoring, because it had good rating and I wanted a fast way to pass my driving test.
The teaching methods are really good and the methods change to suit you and your way of thinking to make it easier for you.
I think that the video footage is useful as when I thought i done something that was right the footage proved that it was wrong so that you can learn from my mistakes.
I would recommend City Way School of Motoring to my friends, as they are very reliable and very good at teaching you to drive. They will make sure that you pass first time.
Thank you Sam for your comments.
If you would like to start your driving lessons, Please do not hesitate to contact City Way School of Motoring on 01634 420103.
Caitlin Jefferies
As someone who was super nervous about my driving test and driving, after learning with Gary I felt more confident which allowed me to pass my driving test first time.
I made mistakes in almost every lesson but Gary always helped me to realise how to resolve the errors and drive both confidently and safely.
I am so excited to start driving independently which has been a goal of mine for a long time and I almost didn’t think it would happen when I first started my driving journey
edit –
I got out in my car for my first solo drive and loved it. It’s scary that I can go wherever I want and not rely on Ubers or buses. I can finally prioritise training for my running, by taking myself to my run routes.
Ben Harridge
Great for learning to drive. The lessons are very well structured as they are made to help you whatever your level of competency.
I found that the demonstrations provided by the instructor were very useful as they showed me not only how to do something, but why I was doing it.
The instructor is very friendly and understanding if you have a problem with any aspect of driving. I would definitely recommend this instructor to others.
Colin Williams
” I decided to use City Way School of Motoring for my driving lessons, due to the reviews they have on their website “
” I have had some driving lessons in the past with another driving school, but I felt like the instructor wasn’t really helping me apart from emptying my bank account “
” I wasn’t really expecting much due to the bad experience I had with the other driving school but Gary really knew what he was talking about, plus his style of teaching was second to none.”
” I will be recommending Gary to friends and family and in fact my wife is due to start with you shortly ”
” It feels great to have passed my driving test ”
Christian Omango
I have just passed my driving test for the first time.
I got a lot of guidance and help from my instructor, Gary, which I will not forget.
I have an older sister looking to start their lessons soon, and Gary will be my first recommendation to her!
Mascott Ayere
Awesome! Job, I am very impressed; I passed the first time. I highly recommend Gary. He is One of the best driving instructors. Mascot
Stephanie Chamberlain
Mitch Finch
Daniel Morison
I had no prior experience with driving and was quite anxious about learning. After lessons with Gary, I passed with just one minor.
All lessons are recorded to help address problem areas, the car itself is quite pleasant to drive, and practical tests are booked through Gary himself, which made life a bit easier.
He was happy to provide extra lessons to focus on weak points (like driving for 2 hours around a roundabout!) as well as before the test itself, and tailored the lessons to best suit me, like allowing me a warm-up period, as I couldn’t get any driving practice in between lessons”
If you want to follow in Daniel’s footsteps, call Gary on 01634 420103 to take the next step to pass your driving test.
Oliver Mepstead
I came to Gary having failed two tests with a previous instructor, and I went with an intensive course.
I passed with no minors in a matter of weeks, a lovely service and very good teaching styles and taking time to explain and being very calm and patient
I would 100% recommend to anyone.
Bryan Osborn
Strict instructor, but very good and precise to the point. Good teaching methods.
Sophie Jarrett
Hannah Martin
Gary took the time to explain things properly and encouraged me to think for myself.
I find that the driving lessons at City Way School of Motoring, are more methodical and much better at encouraging independence than had previously been achieved with my previous Driving Instructor.
I will be recommending Gary and City Way School of Motoring to my friends, as I feel that I’m learning a lot in each and every driving lesson, that i’m being continually challenged and pushed, to develop my skills further.
Macauley Halmkan
I Passed my Driving Test under the guidance of Gary at City Way School of Motoring.
He was so helpful, kind and very patient with my driving Lesson Journey.
He was very thorough and understanding and I don’t believe I would have passed without his assistance..
I would 100% recommend Gary and City Way School of Motoring, to anyone looking to learn to drive.
Jessica Coulson
“I decided to do my driving lessons with Gary at City Way School of Motoring, as he offered Automatic driving lessons and my sister also passed with him”.
“Having had a bad experience with a previous instructor, Gary was completely the opposite, always encouraging and helping me to improve.”
“Reviewing the dashcam footage was very helpful, as we could discuss the issues that had arrisen, and strategies to improve.”
“I would recommend Gary as he is very professional, provides constructive feedback and encouragement in equal measures. Ultimately sets you to be a confident safe driver.”
